Privacy Policy

At Simptico Home, we value and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our brand, buy our premium furniture collections, or visit our showrooms.

1. Information We Collect

We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our website, place an order, subscribe to our newsletter, fill out our contact form, or connect with our customer services. This information may include:

• Identity data (Name, Surname)
• Contact data (Email address, telephone numbers, billing/delivery addresses)
• Financial transaction details (Payment information, order history)
• Technical telemetry (IP addresses, cookie identifiers, browser statistics)

2. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your data based on:

• The necessity of performing a contract with you (e.g., executing and delivering your furniture order).
• Your explicit consent (e.g., subscribing to our marketing updates or accepting analytics cookies).
• Compliance with Dutch legal and tax obligations.
• Our legitimate business interests in maintaining high-quality client relationships.

3. Data Storage and Security

All personal data is stored securely in compliance with standard European hosting guidelines. We implement physical, electronic, and managerial safeguards to protect your personal information against unauthorized access, modification, or disclosure.

4. Your GDPR Rights

As a European Union resident, you have the following rights under GDPR legislation:

• Right of Access: Request a copy of the data we hold on you.
• Right to Rectification: Correct inaccurate or incomplete details.
• Right to Erasure (Right to be Forgotten): Request that we delete your data where no overriding legal obligation exists.
• Right to Data Portability: Obtain your structured data in a machine-readable format.
• Right to Object: Withdraw consent to processing activities.

5. Dispute Resolution & Jurisdiction

Any disputes arising from this Privacy Policy or our data handling procedures will be submitted to the exclusive jurisdiction of the competent court in Amsterdam, Netherlands (Court of Amsterdam).

6. Contact Us

If you have questions about this policy, please reach out to our team at [email protected] or visit our head office in Amsterdam, Netherlands.